our expert:
Tobias Verhaag
Director | User Experience
Tel.: 040 69 66 69 140
Mob.: 0176 15 15 40 40
Fax: 040 69 66 69 120
E-Mail: 
verhaag(at)sirvaluse.de
Telecommunications
Since 2001 our telecommunication team has facilitated numerous telecommunications providers in the further development of their websites, software products and hardware. Also entire configuration processes for instance of DSL packages were analysed for user experience. Our aggregated best practice knowledge is now beneficial for all of our clients.
During the past years we have conducted studies for our clients from the telecommunication industry regarding:
- websites of telecommunications providers (including chechout processes)
- commissioning processes of ordered telecommunications products, e.g. DSL packages
- IPTV applications
- software products, e.g. software for emailing or internet telephony
- continuous measurement of user experience for telecommunications products in form of long-term studies
Due to their comprehensive experience with telecommunication products and multifarious methodological skills the team of our telecommunication expert Tobias Verhaag has an answer to different questions.
To evaluate the user experience and primarily the usability of products (in different development stages) SirValUse conducts User Experience Tests, Rapid Prototypings or Field Observation. Therefore on basis of your expertise we issue specific recommended guidance to your customers. On the base of e.g. Mystery Shoppings we advise our customers how to optimize their ordering process of products including delivery and support. We give information about the product requirements of the users and how our customers can segment expediently the users by using online survey and following statistical analysis. Remote tests indicates our customers the usage of their online products, e.g. the website, by the users. Thus areas where optimization is needed are pointed out.
Selected References
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Case Studies
